Privacy Policy

Last Updated: May 02, 2022

1. Introduction

   1. This Privacy Policy describes how Blue Wave Solutions, LLC (“MaintenanceROS”, “our”, “we”, or “us”) collect and use the personal data you provide when using our website and mobile app (collectively “Services”). It also describes the choices available to you regarding our use of your personal data and how you can access and update this data.
   2. When you share your personal data with MaintenanceROS we treat it with care and take our responsibility to protect it seriously. This applies when you use our Services. When we say ‘personal data we mean identifiable information about you, like your name, email, address, telephone number, bank account details, payment information, support queries, community comments and so on. If you cannot be identified (for example, when personal data has been aggregated and anonymized) then this notice does not apply.
   3. We may make changes to this Privacy Policy from time to time to account for changes to our standard practices and procedures or where necessary to comply with new laws and regulations. The latest version of this Privacy Policy will always be available on our website. The updated version will apply from the date stated at the top of the Privacy Policy. We encourage you to check the website from time to time to ensure that you are aware of our most current Privacy Policy.

2. Data Collection Methods

   1. When you visit our website or use our Services, we collect personal data. The ways we collect it can be broadly categorized into the following:
      1. Information you provide to us directly: When you visit or use some parts of our Services, we might ask you to provide Personal Data to us. For example, we ask for your contact information when you register.
      2. Information we collect automatically: We collect some information about you automatically when you visit our website or use our Services, like your IP address and device type. We also collect information when you navigate through our Services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us understand how you are using our Services so that we can continue to provide the best experience possible (e.g., by personalizing the content you see). Some of this information is collected using cookies and similar tracking technologies.
   2. Where we collect Personal Data, we will only process it:
      • to perform a contract with you, or
      • where we have legitimate interests to process the Personal Data and they’re not overridden by your rights, or
      • in accordance with a legal obligation, or
      • where we have your consent.
      If we do not collect your Personal Data, we may be unable to provide you with all our Services, and some functions and features may not be available to you.

3. Use Of Your Data And Legal Basis For Processing

   1. We use your Personal Data to operate our Services; to provide you with any additional services you have requested; and to manage our relationship with you. Some of the other purposes we may use your Personal Data include the following:
      1. To communicate with you. For example:
         • Provide you with information you requested from us or information we are required to send to you as a user of our Services.
         • Update notices, like changes to our Services, or security updates.
         • Marketing communications about MaintenanceROS in accordance with your marketing preferences.
         • Request your feedback about our Services or to participate in any research we are conducting.
      2. To support your use of our Services: This may include assisting with the resolution of technical support issues or other issues relating to the Services, whether by email, in-app support or otherwise.
      3. To enhance our Services and develop new ones: One reason we track and monitor your use of our Services is to enable us to continue improving, or to perform technical analyses of our Services to optimize your user experience and provide you with more efficient tools.
      4. To protect: So that we can detect and prevent any fraudulent or malicious activity, and make sure that everyone is using our Services fairly and in accordance with our Terms of Use .
      5. To analyze, aggregate and report: We may produce aggregated and anonymized analytics and reports, which we may share publicly.
   2. For our users in the European Economic Area (EEA), our legal basis for processing your Personal Data depends on the Personal Data and the specific context of the processing. Generally, the legal basis we rely on are as follows:
      • Configure and execute a contract with you
      • Your permission/consent to do so
      • We have a legitimate interest, and it is not overridden by your rights
      • To comply with the law

4. Share And Disclosure Of Your Data

   1. We do not share, sell, rent or trade any of your Personal Data to third parties for their promotional purposes and will only disclose your Personal Data to:
      1. Third Party Service Providers and Partners who assist and enable us to use the Personal Data solely to support delivery of or provide functionality on the Services, or to market or promote our goods and Services to you, and these third-party providers and partners have entered into agreements with us not to use any of your Personal Data for their own promotional purposes.
      2. Regulators, Law Enforcement Bodies, Government Agencies, Courts or other third parties where we think it’s necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure.
      3. An Actual or Potential Buyer (and its agents and advisers) in connection with an actual or proposed purchase, merger, or acquisition of any part of our business.
      4. Other People where we have your consent.
   4.2 Additionally, if you transfer your MaintenanceROS account to a third party, such as a purchaser of your vessel, we will share any Personal Data and User Content (as defined in the Terms of Use ) that you retain in your account with such third party. You should delete any data from your account that you do not want shared with a third party prior to transferring the account to anyone.

5. International Data Transfers

   1. Your Personal Data may be transferred to, and processed in states, provinces, countries (including the United States where the servers of our data hosting provider are located), or other governmental jurisdictions outside of where you live. These states, provinces, countries, or other governmental jurisdictions may have laws different from what you are used to and may not provide for the same level of data protection as where you live. Rest assured, where we undertake such transfer, we put safeguards in place to ensure your Personal Data remains protected.

6. Security

   1. The security of your personal data is extremely important to us. We have appropriate technical and organizational measures in place to maintain adequate physical, procedural, and technical security to prevent any loss, misuse, unauthorized access, disclosure, or modification of your personal data that that you provide to us. These measures include (but are not limited to):
      • Industry standard encryption, while your data is at rest and in transit
      • Network and application-level segregation and access controls
      • A robust development lifecycle, including automated and manual tests, and manual approvals
      • Frequent training across our entire team on security best practices, as well as strict internal security policies
   2. In the event that any of your personal data that you provide to us is compromised as a result of a breach of security, MaintenanceROS will take reasonable steps to investigate the situation and where appropriate, notify you and take other relevant steps, in accordance with applicable laws and regulations.
   3. While we strive to protect your Personal Data, we cannot guarantee the security of the Personal Data you provide to us, as no transmission of information through the Internet can ever be completely secure. We urge you to protect your Personal Data when using the Internet by, for example, changing passwords often, using a combination of letters and numbers, limiting access to your devices, signing out of websites after your sessions and making sure to use a secure browser.
   4. If you elect to make any User Content (as defined in the Terms of Use ) public, such as a product photo or video or comment about a product, your User Content and your chosen pseudonym will be available publicly to other Users of the Services. If you remove data that you posted to the Services, copies may remain viewable in cached and archived pages of the Services, or if other Users have copied or saved that data; Consider your own privacy and personal safety when logging in to our Services and sharing your Personal Data with anyone.

7. Minors

   1. MaintenanceROS does not knowingly collect Personal Data from children under the age of 18. If you are under the age of 18, please do not submit any Personal Data through the Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data on the Services without their permission. If you have reason to believe that a child under the age of 18 has provided Personal Data to MaintenanceROS, please contact us with supporting evidence, and we will delete that information. If you want more detailed information, please contact us using the details set out in the How to Contact Us section below.

8. Data Retention

   1. The length of time we keep your Personal Data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).
   2. We will retain your Personal Data for as long as we have a relationship with you and for a period after that where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we will make sure it is deleted or anonymized.

9. Your Rights

   1. It’s your Personal Data and you have certain rights relating to it. You can ask us not to send you marketing communications at any time – just follow the unsubscribe instructions contained in the marketing communication or send your request to privacy@MaintenanceROS.com.
   2. You are also entitled to the following:
      1. The right to access - You have the right to request Our Company for copies of your Personal Data. We may charge you a small fee for this service.
      2. The right to rectification - You have the right to request that we correct any Personal Data you believe is inaccurate. You also have the right to request that we complete the Personal Data you believe is incomplete.
      3. The right to erasure - You have the right to request that MaintenanceROS erase your Personal Data, under certain conditions.
      4. The right to restrict processing - You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
      5. The right to object to processing - You have the right to object to our processing of your Personal Data, under certain conditions.
      6. The right to data portability - You have the right to request that we transfer any of your Personal Data that we have collected to another organization, or directly to you, under certain conditions.
   3. These rights may be limited; for example, if fulfilling your request would reveal the Personal Data about another person, or if you ask us to delete the Personal Data that we are required by law to keep or have compelling legitimate interests in keeping.
   4. You can exercise these rights at any time by sending an email to privacy@MaintenanceROS.com. If you are not happy with how we are processing your Personal Data, please let us know by sending an email to privacy@MaintenanceROS.com. We will review and investigate your complaint and try to get back to you within a reasonable time frame.
   5. We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you have unresolved concerns, and you reside in the European Economic Area or the United Kingdom, you have the right to complain to a competent supervisory authority.

10. Certain California Privacy Rights

    1. Residents of California, under California Civil Code § 1798.83, have the right to request from companies conducting business in California a list of all third parties to which the company has disclosed personal information, for direct marketing purposes, during the preceding year. If you are a California resident and want information about how to exercise your third-party disclosure choices, please email us your request to privacy@MaintenanceROS.com.

11. Cookies And Similar Technologies

    1. Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. Similar technologies are tools that can be used instead of or in conjunction with cookies, such as web beacons/pixels, which are small, non-recognizable pictures downloaded to your computer when a specific site is loaded. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.
    2. How do we use cookies?

       MaintenanceROS uses cookies in a range of ways to improve your experience on our website, including:

       • Securely identifying a user and keeping you signed in.
       • Understanding how you use our Services.
    3. What types of cookies do we use?

       There are a number of different types of cookies, however, our website uses:

       1. Strictly Necessary Cookies – We use these cookies so that we recognize you when you use our Services and remember your previously selected preferences. These could include what language you prefer and location you are in.
       2. Performance Cookies – We use these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company may sometimes share some limited aspects of this data with our third-party service providers who are bound by agreement not to share or use the data for any other purpose other than for enhancing the performance of the Services.
    4. How to manage cookies

       You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. You can also use your browser settings to withdraw your consent to our use of cookies at any time and delete cookies that have already been set. The website https://www.allaboutcookies.org contains comprehensive information about the process of opting out on different browsers. Note that by disabling certain categories of cookies you may be prevented from accessing some features of our Services, or certain content or functionality may not be available.

12. Do Not Track

    1. There are different ways to prevent tracking of online activities. Some web browsers may allow you to enable a “do-not-track” or “DNT” feature that alerts the websites you visit that you do not want your online activities to be tracked. Our Services may not recognize or react in response to do-not-track signals.
    2. At present, we are not aware of universally accepted standards on how companies should respond to do-not-track signals. We take privacy of the Personal Data in our possession seriously, so in the event we become aware of universally accepted standards established for DNT signals, we will assess and provide an appropriate response to these signals.

13. Links to Other Websites

    1. Our Services contain links to other websites. Each of those websites has its own privacy policy, for which we have no responsibility. We encourage you to read the privacy policy of every website that collects personally identifiable information from you. This Privacy Policy applies only to the information that you provide to us, or we collect when you use or access our Services.

14. Changes/Updates

    1. The Services and our business may change from time to time. As a result, at times it may be necessary for MaintenanceROS to make changes to this Privacy Policy. We reserve the right to update or modify this Privacy Policy at any time and from time to time. If the changes are significant, we will try to share these changes by sending an email to you. If you have chosen not to receive legal notices from us (or have not provided us with an email address), you are still responsible for reading and understanding updates to our policies. Updates to our Terms of Service and Privacy Policy will still govern your use of the Services. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all the changes.

15. How to Contact Us

    1. Please get in touch with us if you are curious about what Personal Data we hold about you or if you have a question or feedback for us on this Privacy Policy or our Services. Email communications ensure that you are put in contact with the right person, in the right location, and in accordance with any regulatory time frames. Our email address is privacy@MaintenanceROS.com.